Issue with Asus UX534FTC / Realtek ALC294 (Intel HDA Audio) : no sound on speaker/headphone

29 Apr 2020


      *Issue : Asus UX534FTC / Realtek ALC294 (Intel HDA Audio) : no sound on 
speaker/headphone*
*alsa-info.sh* result : 
http://alsa-project.org/db/?f=60e024dac6825780881069f6d2b2e28992645c6c
Hi,
I'm Valere a French electronic engineer (hardware & software 
development) and I'm moving back from Mac to a full Linux machine using 
Archlinux. I've managed to configure almost everything on the hardware 
plan except for the sound system.
I've searched a lot, but I keep findings options such as :
- changing the "model=" option for "intel hda audio" kernel module, 
which I tried with various options such as 'laptop', 'asus-zenbook', 
'auto', ... (option is taken by driver module verified in /sys/module/...).
- building part of the kernel with a so called "realtek patch" which as 
far as I can tell doesn't include yet my machine (by the way I'm not 
sure how to do that)
- I also have 'hdajackretask' but I can't manage to understand exactly 
what I'm supposed to do with it and even made it working properly
- I've also tried to modify the realteck_patch file and rebuild the 
kernel module for hda_audio_intel, but it's not yet successful
/I'm would appreciate some help, I'm okay to work on coding/testing 
myself the patch and submit it for the mainstream kernel, but I'm gonna 
need help to understand what to do. I don't know how to find what 
routing option or GPIO must be controlled to activate output on 
Speaker/Headphone./
I don't understand the Linux audio system but I'm a C/C++/Python 
programmer both on micro controllers and embedded linux 
(Beaglebone/Raspberry Pi), so I can try to be relatively proactive in 
testing the various solutions.
If a solution is found (I hope so), I'll also document it on Archlinux 
(I created a page for UX534FT).
I added to this mail (under) as much information as I could regardin my 
audio system and computer.
Best regards
Valère
-------
*Intel HD Audio Issue *:
- no sound neither on Speaker nor on Headphones
- integrated microphone working properly
- Bluetooth Audio and USB Audio external keys are ok (so global sound 
management seems ok)
*Alsa Mixer :* HDA Intel PCH with Realtek ALC294 (Pulse Audio Installed, 
PCM Mix Channel activated)
*Vendor : *Asus
*Model : *UX524FT
*Cpu : I*ntel(R) Core(TM) i7-10510U CPU @ 1.80GHz
*Ram : *16 Go
*SSD :* NVME Crucial P1 1To
*GPU :* Optimus/Bumbleed GTX1650 Max-Q
*[@MaxPlanck ~]$ uname -a*
Linux MaxPlanck 5.6.3-arch1-1 #1 SMP PREEMPT Wed, 08 Apr 2020 07:47:16 
+0000 x86_64 GNU/Linux
*[@MaxPlanck ~]$ cat /sys/module/snd_hda_intel/parameters/moel *
auto,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
*[@MaxPlanck ~]$ cat /proc/asound/pcm *
00-00: USB Audio : USB Audio : playback 1 : capture 1
01-00: ALC294 Analog : ALC294 Analog : playback 1 : capture 1
01-03: HDMI 0 : HDMI 0 : playback 1
01-07: HDMI 1 : HDMI 1 : playback 1
01-08: HDMI 2 : HDMI 2 : playback 1
01-09: HDMI 3 : HDMI 3 : playback 1
01-10: HDMI 4 : HDMI 4 : playback 1
*[@MaxPlanck ~]$ hwinfo --sound*
18: PCI 1f.3: 0403 Audio device
   [Created at pci.386]
   Unique ID: nS1_.9G5mT1GK4nF
   SysFS ID: /devices/pci0000:00/0000:00:1f.3
   SysFS BusID: 0000:00:1f.3
   Hardware Class: sound
   Model: "Intel Audio device"
   Vendor: pci 0x8086 "Intel Corporation"
   Device: pci 0x02c8
   SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
   SubDevice: pci 0x1a61
   Driver: "snd_hda_intel"
   Driver Modules: "snd_hda_intel"
   Memory Range: 0xc4318000-0xc431bfff (rw,non-prefetchable)
   Memory Range: 0xc4100000-0xc41fffff (rw,non-prefetchable)
   IRQ: 148 (833 events)
   Module Alias: "pci:v00008086d000002C8sv00001043sd00001A61bc04sc03i80"
   Driver Info #0:
     Driver Status: snd_hda_intel is active
     Driver Activation Cmd: "modprobe snd_hda_intel"
   Driver Info #1:
     Driver Status: snd_soc_skl is active
     Driver Activation Cmd: "modprobe snd_soc_skl"
   Driver Info #2:
     Driver Status: snd_sof_pci is active
     Driver Activation Cmd: "modprobe snd_sof_pci"
   Config Status: cfg=new, avail=yes, need=no, active=unknown
*[@MaxPlanck ~]$ dmesg | grep "HDA"*
[    3.158314] input: HDA Intel PCH Headset Mic as 
/devices/pci0000:00/0000:00:1f.3/sound/card1/input21
[    3.158356] input: HDA Intel PCH Headphone as 
/devices/pci0000:00/0000:00:1f.3/sound/card1/input22
[    3.158397] input: HDA Intel PCH HDMI/DP,pcm=3 as 
/devices/pci0000:00/0000:00:1f.3/sound/card1/input23
[    3.158431] input: HDA Intel PCH HDMI/DP,pcm=7 as 
/devices/pci0000:00/0000:00:1f.3/sound/card1/input24
[    3.158497] input: HDA Intel PCH HDMI/DP,pcm=8 as 
/devices/pci0000:00/0000:00:1f.3/sound/card1/input25
[    3.158549] input: HDA Intel PCH HDMI/DP,pcm=9 as 
/devices/pci0000:00/0000:00:1f.3/sound/card1/input26
[    3.158588] input: HDA Intel PCH HDMI/DP,pcm=10 as 
/devices/pci0000:00/0000:00:1f.3/sound/card1/input27
*[@MaxPlanck ~]$ lspci | grep [Aa]udio*
00:1f.3 Audio device: Intel Corporation Device 02c8
*# dmidecode 3.2*
# dmidecode 3.2
Getting SMBIOS data from sysfs.
SMBIOS 3.2.0 present.
Table at 0x99F53000.
Handle 0x0000, DMI type 0, 26 bytes
BIOS Information
    Vendor: American Megatrends Inc.
    Version: UX534FTC.304
    Release Date: 12/16/2019
    Address: 0xF0000
    Runtime Size: 64 kB
    ROM Size: 16 MB
    Characteristics:
    	PCI is supported
    	BIOS is upgradeable
    	BIOS shadowing is allowed
    	Boot from CD is supported
    	Selectable boot is supported
    	BIOS ROM is socketed
    	EDD is supported
    	5.25"/1.2 MB floppy services are supported (int 13h)
    	3.5"/720 kB floppy services are supported (int 13h)
    	3.5"/2.88 MB floppy services are supported (int 13h)
    	Print screen service is supported (int 5h)
    	8042 keyboard services are supported (int 9h)
    	Serial services are supported (int 14h)
    	Printer services are supported (int 17h)
    	ACPI is supported
    	USB legacy is supported
    	Smart battery is supported
    	BIOS boot specification is supported
    	Targeted content distribution is supported
    	UEFI is supported
    BIOS Revision: 5.15
Handle 0x0001, DMI type 1, 27 bytes
System Information
    Manufacturer: ASUSTeK COMPUTER INC.
    Product Name: ZenBook UX534FTC_UX534FT
    Version: 1.0
    Serial Number: ------------------
    UUID: -------------------
    Wake-up Type: Power Switch
    SKU Number:
    Family: ZenBook
Handle 0x0002, DMI type 2, 15 bytes
Base Board Information
    Manufacturer: ASUSTeK COMPUTER INC.
    Product Name: UX534FTC
    Version: 1.0
    Serial Number: ---------------
    Asset Tag: -------------
    Features:
    	Board is a hosting board
    	Board is replaceable
    Location In Chassis: MIDDLE
    Chassis Handle: 0x0003
    Type: Motherboard
    Contained Object Handles: 0
Handle 0x0003, DMI type 3, 22 bytes
Chassis Information
    Manufacturer: ASUSTeK COMPUTER INC.
    Type: Notebook
    Lock: Not Present
    Version: 1.0
    Serial Number: -------------
    Asset Tag: No Asset Tag
    Boot-up State: Safe
    Power Supply State: Safe
    Thermal State: Safe
    Security Status: None
    OEM Information: 0x00000000
    Height: Unspecified
    Number Of Power Cords: 1
    Contained Elements: 0
    SKU Number: NA
Handle 0x0007, DMI type 32, 20 bytes
System Boot Information
    Status: No errors detected
Handle 0x0008, DMI type 43, 31 bytes
TPM Device
    Vendor ID: CTNI
    Specification Version: 2.0	Firmware Revision: 500.14
    Description: INTEL	Characteristics:
    	Family configurable via platform software support
    OEM-specific Information: 0x00000000
Handle 0x0009, DMI type 16, 23 bytes
Physical Memory Array
    Location: System Board Or Motherboard
    Use: System Memory
    Error Correction Type: None
    Maximum Capacity: 16 GB
    Error Information Handle: Not Provided
    Number Of Devices: 2
Handle 0x000A, DMI type 17, 84 bytes
Memory Device
    Array Handle: 0x0009
    Error Information Handle: Not Provided
    Total Width: 64 bits
    Data Width: 64 bits
    Size: 8192 MB
    Form Factor: Row Of Chips
    Set: None
    Locator: ChannelA-DIMM0
    Bank Locator: BANK 0
    Type: LPDDR3
    Type Detail: Synchronous
    Speed: 2133 MT/s
    Manufacturer: Samsung
    Serial Number: 00000000
    Asset Tag: 9876543210
    Part Number: K4EBE3 4ED-EGCG
    Rank: 2
    Configured Memory Speed: 2133 MT/s
    Minimum Voltage: 1.2 V
    Maximum Voltage: 1.2 V
    Configured Voltage: 1.2 V
    Memory Technology: DRAM
    Memory Operating Mode Capability: Volatile memory
    Firmware Version: Not Specified
    Module Manufacturer ID: Bank 1, Hex 0xCE
    Module Product ID: Unknown
    Memory Subsystem Controller Manufacturer ID: Unknown
    Memory Subsystem Controller Product ID: Unknown
    Non-Volatile Size: None
    Volatile Size: 8 GB
    Cache Size: None
    Logical Size: None
Handle 0x000B, DMI type 17, 84 bytes
Memory Device
    Array Handle: 0x0009
    Error Information Handle: Not Provided
    Total Width: 64 bits
    Data Width: 64 bits
    Size: 8192 MB
    Form Factor: Row Of Chips
    Set: None
    Locator: ChannelB-DIMM0
    Bank Locator: BANK 2
    Type: LPDDR3
    Type Detail: Synchronous
    Speed: 2133 MT/s
    Manufacturer: Samsung
    Serial Number: 00000000
    Asset Tag: 9876543210
    Part Number: K4EBE3 4ED-EGCG
    Rank: 2
    Configured Memory Speed: 2133 MT/s
    Minimum Voltage: 1.2 V
    Maximum Voltage: 1.2 V
    Configured Voltage: 1.2 V
    Memory Technology: DRAM
    Memory Operating Mode Capability: Volatile memory
    Firmware Version: Not Specified
    Module Manufacturer ID: Bank 1, Hex 0xCE
    Module Product ID: Unknown
    Memory Subsystem Controller Manufacturer ID: Unknown
    Memory Subsystem Controller Product ID: Unknown
    Non-Volatile Size: None
    Volatile Size: 8 GB
    Cache Size: None
    Logical Size: None
Handle 0x000C, DMI type 19, 31 bytes
Memory Array Mapped Address
    Starting Address: 0x00000000000
    Ending Address: 0x003FFFFFFFF
    Range Size: 16 GB
    Physical Array Handle: 0x0009
    Partition Width: 2
Handle 0x001F, DMI type 10, 26 bytes
On Board Device 1 Information
    Type: Video
    Status: Enabled
    Description: VGA
On Board Device 2 Information
    Type: Ethernet
    Status: Enabled
    Description: GLAN
On Board Device 3 Information
    Type: Ethernet
    Status: Enabled
    Description: WLAN
On Board Device 4 Information
    Type: Sound
    Status: Enabled
    Description: Audio CODEC
On Board Device 5 Information
    Type: SATA Controller
    Status: Enabled
    Description: SATA Controller
On Board Device 6 Information
    Type: Other
    Status: Enabled
    Description: USB 2.0 Controller
On Board Device 7 Information
    Type: Other
    Status: Enabled
    Description: USB 3.0 Controller
On Board Device 8 Information
    Type: Other
    Status: Enabled
    Description: SMBus Controller
On Board Device 9 Information
    Type: Other
    Status: Enabled
    Description: Card Reader
On Board Device 10 Information
    Type: Other
    Status: Enabled
    Description: Cmos Camera
On Board Device 11 Information
    Type: Other
    Status: Enabled
    Description: Bluetooth
Handle 0x0020, DMI type 11, 5 bytes
OEM Strings
    String 1: (ask if needed)
    String 2: (ask if needed)
    String 3: (ask if needed)
    String 4:
    String 5: (ask if needed)
Handle 0x0021, DMI type 12, 5 bytes
System Configuration Options
    Option 1: SMI:00B26C
    Option 2: DSN:
    Option 3: DSN:
    Option 4: DSN:
Handle 0x0022, DMI type 20, 35 bytes
Memory Device Mapped Address
    Starting Address: 0x00000000000
    Ending Address: 0x001FFFFFFFF
    Range Size: 8 GB
    Physical Device Handle: 0x000A
    Memory Array Mapped Address Handle: 0x000C
    Partition Row Position: Unknown
    Interleave Position: 1
    Interleaved Data Depth: 1
Handle 0x0023, DMI type 20, 35 bytes
Memory Device Mapped Address
    Starting Address: 0x00200000000
    Ending Address: 0x003FFFFFFFF
    Range Size: 8 GB
    Physical Device Handle: 0x000B
    Memory Array Mapped Address Handle: 0x000C
    Partition Row Position: Unknown
    Interleave Position: 2
    Interleaved Data Depth: 1
Handle 0x0024, DMI type 221, 12 bytes
OEM-specific Type
    Header and Data:
    	DD 0C 24 00 01 01 00 02 00 00 A4 11
    Strings:
    	BIOS Guard
Handle 0x0025, DMI type 221, 26 bytes
OEM-specific Type
    Header and Data:
    	DD 1A 25 00 03 01 00 09 00 0F 40 00 02 00 00 00
    	00 BE 00 03 00 01 05 00 00 00
    Strings:
    	Reference Code - CPU
    	uCode Version
    	TXT ACM version
Handle 0x0026, DMI type 221, 26 bytes
OEM-specific Type
    Header and Data:
    	DD 1A 26 00 03 01 00 09 00 0F 40 00 02 00 00 00
    	00 00 00 03 04 0E 00 00 25 04
    Strings:
    	Reference Code - ME
    	MEBx version
    	ME Firmware Version
    	Consumer SKU
Handle 0x0027, DMI type 221, 54 bytes
OEM-specific Type
    Header and Data:
    	DD 36 27 00 07 01 00 09 00 0F 40 00 02 03 FF FF
    	FF FF FF 04 00 FF FF FF 00 00 05 00 FF FF FF 00
    	00 06 00 FF FF FF FF FF 07 00 15 FF FF FF FF 08
    	00 00 FF FF FF FF
    Strings:
    	Reference Code - CML PCH
    	PCH-CRID Status
    	Disabled
    	PCH-CRID Original Value
    	PCH-CRID New Value
    	OPROM - RST - RAID
    	ChipsetInit Base Version
    	ChipsetInit Oem Version
Handle 0x0028, DMI type 221, 54 bytes
OEM-specific Type
    Header and Data:
    	DD 36 28 00 07 01 00 09 00 0F 40 00 02 00 00 07
    	01 65 00 03 00 09 00 0F 40 00 04 05 FF FF FF FF
    	FF 06 00 00 00 00 0C 00 07 00 00 00 00 0C 00 08
    	00 FF FF FF FF FF
    Strings:
    	Reference Code - SA - System Agent
    	Reference Code - MRC
    	SA - PCIe Version
    	SA-CRID Status
    	Disabled
    	SA-CRID Original Value
    	SA-CRID New Value
    	OPROM - VBIOS
Handle 0x0029, DMI type 221, 12 bytes
OEM-specific Type
    Header and Data:
    	DD 0C 29 00 01 01 00 04 00 00 00 00
    Strings:
    	FSP Binary Version
Handle 0x002A, DMI type 7, 27 bytes
Cache Information
    Socket Designation: L1 Cache
    Configuration: Enabled, Not Socketed, Level 1
    Operational Mode: Write Back
    Location: Internal
    Installed Size: 256 kB
    Maximum Size: 256 kB
    Supported SRAM Types:
    	Synchronous
    Installed SRAM Type: Synchronous
    Speed: Unknown
    Error Correction Type: Parity
    System Type: Unified
    Associativity: 8-way Set-associative
Handle 0x002B, DMI type 7, 27 bytes
Cache Information
    Socket Designation: L2 Cache
    Configuration: Enabled, Not Socketed, Level 2
    Operational Mode: Write Back
    Location: Internal
    Installed Size: 1024 kB
    Maximum Size: 1024 kB
    Supported SRAM Types:
    	Synchronous
    Installed SRAM Type: Synchronous
    Speed: Unknown
    Error Correction Type: Single-bit ECC
    System Type: Unified
    Associativity: 4-way Set-associative
Handle 0x002C, DMI type 7, 27 bytes
Cache Information
    Socket Designation: L3 Cache
    Configuration: Enabled, Not Socketed, Level 3
    Operational Mode: Write Back
    Location: Internal
    Installed Size: 8192 kB
    Maximum Size: 8192 kB
    Supported SRAM Types:
    	Synchronous
    Installed SRAM Type: Synchronous
    Speed: Unknown
    Error Correction Type: Multi-bit ECC
    System Type: Unified
    Associativity: 16-way Set-associative
Handle 0x002D, DMI type 4, 48 bytes
Processor Information
    Socket Designation: U3E1
    Type: Central Processor
    Family: Core i7
    Manufacturer: Intel(R) Corporation
    ID: EC 06 08 00 FF FB EB BF
    Signature: Type 0, Family 6, Model 142, Stepping 12
    Flags:
    	FPU (Floating-point unit on-chip)
    	VME (Virtual mode extension)
    	DE (Debugging extension)
    	PSE (Page size extension)
    	TSC (Time stamp counter)
    	MSR (Model specific registers)
    	PAE (Physical address extension)
    	MCE (Machine check exception)
    	CX8 (CMPXCHG8 instruction supported)
    	APIC (On-chip APIC hardware supported)
    	SEP (Fast system call)
    	MTRR (Memory type range registers)
    	PGE (Page global enable)
    	MCA (Machine check architecture)
    	CMOV (Conditional move instruction supported)
    	PAT (Page attribute table)
    	PSE-36 (36-bit page size extension)
    	CLFSH (CLFLUSH instruction supported)
    	DS (Debug store)
    	ACPI (ACPI supported)
    	MMX (MMX technology supported)
    	FXSR (FXSAVE and FXSTOR instructions supported)
    	SSE (Streaming SIMD extensions)
    	SSE2 (Streaming SIMD extensions 2)
    	SS (Self-snoop)
    	HTT (Multi-threading)
    	TM (Thermal monitor supported)
    	PBE (Pending break enabled)
    Version: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz
    Voltage: 0.8 V
    External Clock: 100 MHz
    Max Speed: 8300 MHz
    Current Speed: 2673 MHz
    Status: Populated, Enabled
    Upgrade: Socket BGA1528
    L1 Cache Handle: 0x002A
    L2 Cache Handle: 0x002B
    L3 Cache Handle: 0x002C
    Serial Number: To Be Filled By O.E.M.
    Asset Tag: To Be Filled By O.E.M.
    Part Number: To Be Filled By O.E.M.
    Core Count: 4
    Core Enabled: 4
    Thread Count: 8
    Characteristics:
    	64-bit capable
    	Multi-Core
    	Hardware Thread
    	Execute Protection
    	Enhanced Virtualization
    	Power/Performance Control
Handle 0x002E, DMI type 131, 64 bytes
OEM-specific Type
    Header and Data:
    	83 40 2E 00 31 00 00 00 00 00 00 00 00 00 00 00
    	F8 00 84 02 00 00 00 00 01 00 00 00 00 00 0E 00
    	25 04 00 00 00 00 00 00 FE 00 FF FF 00 00 00 00
    	00 00 00 00 22 00 00 00 76 50 72 6F 00 00 00 00
Handle 0x002F, DMI type 13, 22 bytes
BIOS Language Information
    Language Description Format: Long
    Installable Languages: 1
    	en|US|iso8859-1
    Currently Installed Language: en|US|iso8859-1
Handle 0x0030, DMI type 41, 11 bytes
Onboard Device
    Reference Designation: VGA
    Type: Video
    Status: Enabled
    Type Instance: 1
    Bus Address: 0000:00:02.0
Handle 0x0031, DMI type 41, 11 bytes
Onboard Device
    Reference Designation: Second VGA
    Type: Video
    Status: Enabled
    Type Instance: 2
    Bus Address: 0000:02:00.0
Handle 0x0032, DMI type 41, 11 bytes
Onboard Device
    Reference Designation: WLAN
    Type: Ethernet
    Status: Enabled
    Type Instance: 1
    Bus Address: 0000:00:14.3
Handle 0x0033, DMI type 41, 11 bytes
Onboard Device
    Reference Designation: Card Reader
    Type: Other
    Status: Disabled
    Type Instance: 1
Handle 0x0034, DMI type 221, 89 bytes
OEM-specific Type
    Header and Data:
    	DD 59 34 00 0C 01 00 FF FF FF FF FF 02 00 FF FF
    	FF FF FF 03 04 FF FF FF FF FF 05 06 FF FF FF FF
    	FF 07 08 FF FF FF FF FF 09 00 00 00 00 00 00 0A
    	00 FF FF FF FF FF 0B 00 FF FF 00 00 00 0C 00 00
    	09 00 92 10 0D 0E 01 05 02 00 00 0F 00 00 07 00
    	00 00 10 00 00 02 00 0F 00
    Strings:
    	Lan Phy Version
    	Sensor Firmware Version
    	Debug Mode Status
    	Disabled
    	Performance Mode Status
    	Disabled
    	Debug Use USB(Disabled:Serial)
    	Disabled
    	ICC Overclocking Version
    	UNDI Version
    	EC FW Version
    	GOP Version
    	Royal Park Version
    	BP1520_Formal_P01_RP01
    	Platform Version
    	Client Silicon Version
Handle 0x0035, DMI type 136, 6 bytes
OEM-specific Type
    Header and Data:
    	88 06 35 00 00 00
Handle 0x0036, DMI type 14, 26 bytes
Group Associations
    Name: Firmware Version Info
    Items: 7
    	0x0024 (OEM-specific)
    	0x0025 (OEM-specific)
    	0x0026 (OEM-specific)
    	0x0027 (OEM-specific)
    	0x0028 (OEM-specific)
    	0x0029 (OEM-specific)
    	0x0034 (OEM-specific)
Handle 0x0037, DMI type 14, 8 bytes
Group Associations
    Name: $MEI
    Items: 1
    	0x0000 (OEM-specific)
Handle 0x0038, DMI type 219, 106 bytes
OEM-specific Type
    Header and Data:
    	DB 6A 38 00 01 04 01 45 02 00 90 06 01 10 80 20
    	00 00 00 00 40 00 00 01 1F 00 00 C9 03 40 44 02
    	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
    	FF FF FF FF FF FF FF FF 03 00 00 00 80 00 00 00
    	00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    	00 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    	00 00 00 00 00 00 00 00 00 00
    Strings:
    	MEI1
    	MEI2
    	MEI3
    	MEI4
Handle 0x0039, DMI type 127, 4 bytes
End Of Table
-- 
--
Valère Alibert - Photographe

Ingénieur R&D Electronique (Ingénieur EII INSA Rennes)

Web  : http://photos.valerea.fr
Mail : valere.alibert.photos@gmail.com

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